Monday, March 19, 2012


I thought this was an interesting response in The Star today, to a complaint by family of a patient of the air-conditioning failure and the slow rate of repair work. Written by the Director of the Serdang Hospital:
I REFER to “Hot times at Serdang Hospital (The Star, March 15).  
The failure in providing a comfortable environment in Hospital Serdang is caused by a technical malfunction in the computer system controlling the Building Automated System for the air-conditioning system.
As such, priority is given to critical locations such as Accidents and Emergency Department, Operating Theater, Critical Wards, Imaging and Diagnostic Department, Invasive Cardiac Lab, Urology/Nephrology Clinic, Labour and Delivery, Obstetrics and Gynaecology, Administrative Office, Central Sterile Supply Department, Pharmacy and Day-Care.
Maybe it's just me, but between uncomfortable patients, and Administrative Office, it's interesting for the hospital Director to put priority on the latter, no?


Anonymous Anonymous said...

Comfortable/happier administrator probably increase productivity

10:31 AM  
Blogger vagus said...

Perhaps. But call me naive. I have always been taught: The needs of the patient comes first.

7:34 PM  
Anonymous mayan said...

sad but unfortunately it's the unwritten prophecy in this country : Administrators who sit on their bums all day are more valuable than Clinicians & patients on the shop floor

10:32 PM  

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